Refund policy
Refund & Return Policy
At Zyvora, we want you to be satisfied with your purchase. If there is an issue with your order, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be in its original packaging, when applicable.
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Not show signs of damage caused by misuse or improper handling.
To request a return, please contact us at contacto@zyvoraworks.com and include your order number and a description of the reason for the return. Photos or videos may be requested to help us evaluate the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include your order number and clear photos or videos showing the issue. We will review your request and, if the issue is confirmed, provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your return or refund request has been approved, we will process the refund to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Non-Returnable Items
Returns may not be accepted for items that have been used, damaged after delivery, or altered due to customer misuse.
Return Shipping
Unless the item is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for the cost of return shipping.
Contact Us
For questions regarding returns or refunds, please contact us at:
Zyvora reserves the right to evaluate return and refund requests individually in accordance with this policy.